Privacy Policy
This privacy policy describes how ViviBene - Frullati & Succhi collects, uses, and protects the personal information you provide when you use our online platform. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
When you use our site, we may collect various types of information about you. This may include information you directly provide to us, such as your name, delivery address, and payment information when you place an order for smoothies, juices, fruit salads, snacks, coffee, tea, pastries, or catering services. It may also include information you provide when you create an account, contact us with inquiries, or sign up for newsletters or promotions related to our services.
We may also automatically collect certain information when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, and information about your usage of our site. This helps us understand how our service is used and improve your experience.
How We Use Your Information
We use the information we collect for several purposes:
- To process and fulfill your orders for our food and beverage products and services, including managing delivery and payment.
- To provide customer support and respond to your inquiries.
- To manage your account, if you create one.
- To improve our products, services, and the functionality of our online platform.
- To communicate with you about your orders or our services.
- To send you marketing communications and promotional offers, where you have consented to receive them.
- To ensure the security and integrity of our site and prevent fraud.
- To comply with legal obligations.
The legal bases for processing your data include:
- The necessity of processing for the performance of a contract with you (e.g., fulfilling your order).
- Your consent (e.g., for sending marketing communications).
- Our legitimate interests (e.g., improving our services, preventing fraud), where these interests are not overridden by your data protection rights.
- Compliance with a legal obligation.
Data Sharing and Disclosure
We may share your personal information with third parties only in the following circumstances:
- With service providers who assist us in operating our business, such as payment processors, delivery services, and IT service providers. These third parties are obligated to protect your data and use it only for the purposes for which they were engaged.
- If required by law, regulation, or legal process.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, provided that the receiving party agrees to respect your personal information in a manner consistent with this policy.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information transmitted to our site.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
- The right to access: You have the right to request a copy of the personal information we hold about you.
- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- The right to erasure: You have the right to request that we delete your personal information under certain circumstances.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal information in certain situations, particularly when based on legitimate interests or for direct marketing.
- The right to data portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
- The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.
Cookies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are from. You can control the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us by mail at:
ViviBene - Frullati & Succhi
87
Via Ghibellina,
Florence, Tuscany,
50122,
Italy